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How spincity888 Handles Your Personal Information

When you open an account with us, deposit via Touch 'n Go eWallet, Boost, or GrabPay, or simply browse the lobby, we collect certain information to keep your account running and your transactions secure.

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spincity888 How spincity888 Handles Your Personal Information
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

From the moment you log in to the point your withdrawal clears through GrabPay or DuitNow, your data moves through encrypted connections. Here is a concrete look at the four areas that matter most to your privacy on this platform.

Cookies and Session Tracking

We use session cookies to keep you logged in and preference cookies to remember your last game category. Analytics cookies help us see which lobby sections see the most activity. You can adjust cookie permissions from your browser settings at any time without losing your account access.

Payment Data Handling

When you deposit via Touch 'n Go eWallet, Boost, or GrabPay, the transaction is processed by the payment network — we receive a confirmation reference, not your wallet credentials or PIN. Withdrawal requests through DuitNow or FPX go through a verification step before funds are released to your registered account.

Account Security Practices

Logins are protected by OTP verification sent to your registered mobile number. If we detect a sign-in from an unfamiliar device — say, a first-time login from Subang Jaya on a new phone — you will be prompted to confirm via OTP before the session continues. We do not store your full password in readable form.

Data Retention and Deletion

Account records, transaction history and identity verification documents are kept for as long as your account is active and for the period required by applicable legal obligations after closure. Once that obligation period passes, data is removed from active systems. Submit a deletion request through live chat or the Help Centre form.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your personal information is handled, want to update the details on your account, or need to submit a formal data request, our support team can walk you through the process. Reach us through any of the channels below — we handle privacy queries directly, not through an automated queue.

Live Chat Start a live chat session from the account dashboard. Identify your query as a privacy or data request and an agent will pick it up directly — no transfers, no repeated forms.
Email Support Send your data access, correction or deletion request to our support email. Include your registered account name so we can locate your record and respond within a reasonable timeframe.
Account Help Centre Log into your account and navigate to Help Centre under Settings. The privacy request form there lets you specify what data you want reviewed, updated or removed.

Common Questions About Your Privacy Rights

Real questions from account holders about how their data is managed, who can see it, and how to exercise their rights under this policy.

We collect your name, email address, mobile number, date of birth and the payment method you use — for example, your Touch 'n Go eWallet or GrabPay account reference — to verify your identity and process account transactions.

We share data only with payment processors, identity verification partners and technology providers who operate under data-processing agreements. We do not sell your personal data to advertisers or unrelated third parties.

Log into your account, go to Help Centre under Settings, and submit a data access request form. Alternatively, contact support via live chat and specify that you want a data subject access request — an agent will confirm the process with you.

Yes. Submit a deletion request through live chat or the Help Centre form. We will remove your data from active systems once we have fulfilled any retention obligations required by applicable law.

Data is retained while your account is active and for a further period as required by the legal obligations applicable in your region. After that period, records are removed from active storage systems.

No. When you pay via Boost, GrabPay or Touch 'n Go eWallet, your wallet credentials and PIN stay within the payment network. We receive only a transaction confirmation reference to reconcile your deposit or withdrawal.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.